Hotel Property Management System: Key to Success for Hoteliers in UAE


All-in-one and highly integrated Hotel Property Management System (Hotel PMS) is the most essential technology platform to ensure higher degree of operational automation at hotels. Today, with intense competition from within the market, no hotel can survive without adopting a smart and user-friendly Hotel PMS.

United Arab Emirates (UAE) enjoys a very special status in the Middle East region as a leading tourism destination. Apart from doing well in terms of business travel, UAE is expected to make up around 90% of Middle East’s tourism by 2020. Thus, the country also attracts heavy investment on its burgeoning hotel sector.

The Growth Story Ahead

According to a recent report by Tophotelprojects, around 54,000 new hotel rooms from 183 properties will be added to UAE’s existing inventory by 2020. Out of these, 56 projects/properties will be added to the market in 2017 and another 58 hotels will be operational in 2018.

Dubai and Abu Dhabi continue to top the chart in terms of hotel construction with around 47, 619 rooms coming from 155 hotels. While Sharjah will add 6 hotels with around 959 rooms, Ras Al-Khaimah will have 5 more hotels with 847 rooms.

Hotel Property Management System: Need of the Hour


A Hotel PMS should be highly integrated in nature and all the operationally required modules should be tightly integrated with each other. For example, with 13 modules, IDS Next’s FortuneNEXT 6i Suite of Hotel PMS is known Hotel ERP rather than just a PMS. As the Hotel Software is a single application, it runs on a single database, too.

Upcoming hotels across UAE can bring in maximum automation to their daily operations by adopting FortuneNEXT 6i Suite of Hotel Property Management Software from IDS Next. The Hotel PMS is capable of addressing all aspects of hotel operations including reservation, banqueting, inventory management, maintenance management, restaurant management and complete back office capability as well.

Go Mobile & Serve Guests Efficiently


With IDS Next, hotels and restaurants have the option to choose from our mobility applications that are designed to help them serve guests better and win over their loyalty. Hoteliers can adopt our Easy Check-in app to offer fastest check-in facility to their guests. Faster check-in after a tiring journey impresses a guest. And if your guest is happy about your services, he becomes loyal to your brand.

Similarly, we have Easy Dine, the restaurant menu app that efficiently helps users to offer their guests best dining experience. Through such app, a staff can take order from the diners and can send the KOT (kitchen order ticket) to the kitchen while not moving away from the table side. Thus, the steward does not have to waste time running around on the floor and can spend more time attending to the guests.

Avail 24/7 Tech Support & Ensure Round the Clock Operations

IDS Next offers 24/7 tech support in order to ensure that its Hotel PMS users’ critical business processes are up and running all the time. Hoteliers can avail technical assistance by logging in their cases, calling up via telephone or by mailing in their issues. The company also provides tech support via live chat on its website.

Highlights of FortuneNEXT 6i Hotel PMS
  • PA DSS certification to ensure your guest’s data is encrypted and safe from hackers
  • The software needs not to be shut down during night audit process
  • IDS Next Report Writer to create hundreds of reports
  • Printer Independent Reports that can be previewed and printed on any type of printer, irrespective of make or model
  • Robust guest history
  • Shortcuts to work faster
  • Operate from a single screen
  • Quick view of hotel statistics allows staff to view hotel position from main screen

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Brijesh Surendran
Brijesh Surendran is Vice President – Operations, Middle East & Commonwealth of Independent States (CIS). He has over 12 years of experience in developing and managing Strategic Business Units. He comes with rich experience in managing end to end operations in an organization – Sales, Pre & Post-Sales, Finance and Operations.